Returns Policy

What is the returns policy?
We are committed to selling high quality products that will stand the test of time, However there may be a time when you will need to return something you have bought for an exchange or refund.

• We offer a 30-day returns policy from the date of dispatch.
• Any returns made outside of the 30 days will be refused.
• We aim to process all returns within 10 working days, however please allow for delays during busy times of the year.
• Items returned for exchange or refund must be returned in perfect condition, unworn and in the original packaging with labels attached.
• We do not offer refunds or exchanges on the following:

                           1. Sale items
                           2. Earrings and ear cuffs for hygiene reasons
                           3. Engraved and Personalised items, as they are made especially for you. 

                           4. Gift-wrapping

• You the consumer accept full responsibility for the safe return costs of any item of which you require an exchange or refund
• Lilywho accept no liability for said items until safely received on the companies registered premises.
• Lilywho will not refund €5.95 delivery charges

How do I return my order?
You can post or courier your item to our Returns Centre.
For your protection, we recommend that you send your return via registered post or a secure and traceable courier who can insure your parcel for loss.
 
What do I include with my return?

• Complete the Returns Form (DOWNLOAD HERE)
• Clearly mark your reason for return on the Returns Form and whether you would like an exchange or a refund
• Securely pack the items in their original packaging and return.

What is the returns address?

LILYWHO RETURNS,

Unit 20, The Mill,

Newtown Link Road

Greenhills,

Drogheda, Co Louth,             

A92 CD3D

Ireland

Faulty Items
Your Lilywho Jewellery comes with a 6 month warranty.