JEWELLERY CARE & WARRANTY | EVERYDAY LUXURY | LILYWHO

Sterling Silver & Gold Plated Jewellery Care Plated jewellery must be carefully maintained. Just like our bodies, jewellery can react to various environmental factors. Reactions with moisture and humid air, carbon dioxide, sulphur in the air, perspiration, perfumes and skin creams or other chemicals can cause the silver to oxidise. Rhodium and gold plating (in both rose and gold colour) can be badly damaged by all of the above. 

Note a lot of our chain & necklaces are delicate. It does not matter if they are made from silver or gold, if they get a pull they can break. Broken necklaces are not covered under the warranty.

Plating will come off with wear. By looking after it, you can extend the life of your jewellery and enjoy it for longer. 

How to correctly look after your plated jewellery;

  • Cut the label off with scissors. Do not rip it off.
  • Do not allow your Jewellery to come into contact with perfume, chemicals, chlorine, lotions etc.
  • Do not shower or swim with your jewellery on.  
  • Do not place all your jewellery in one box or bag as it will scratch. Keep every piece of jewellery in a completely separate bag or box.
  • Store in a dry place. Storing your Jewellery in a damp environment will damage your plating. 
  • Do not use cleaning dips. Clean with a cotton bud or soft dry cloth only.

 

Sterling Silver & Gold Plated Jewellery Warranty Your Lilywho 925 Silver piece or 925 silver and gold plated jewellery piece comes with a 6 month warranty. The warranty covers a repair or replacement for damages or manufacturing defect. Please be aware that this guarantee does not cover any damages arising from the following:

  • Improper use of the jewellery 
  • Improper storage of the jewellery 
  • Wear and tear 
  • Jewellery which has been cleaned with any sort of cleaning product
  • Broken chains

Contact us at info@lilywho.com for more information

 

9CT & 18CT Gold Jewellery Care 9ct and 18ct jewellery must be carefully maintained. Just like our bodies, jewellery can react to various environmental factors. Reactions with moisture and humid air, carbon dioxide, sulphur in the air, perspiration, perfumes and skin creams or other chemicals can cause the silver to oxidise. However 9k and 18k Jewellery can easily be polished to look brand new again. Note a lot of our chains and necklaces are delicate. It does not matter if they are made from silver or gold, if they get a pull they can break. Broken necklaces are not covered under the warranty.  

The Lilywho FINE Jewellery collection is either solid 9ct or 18ct Gold and won't ever fade in colour like plated Jewellery. Chemicals will make it change colour however as it is solid 9ct or 18ct it can always be cleaned & polished like new.

How to correctly look after your 9ct or 18ct gold jewellery;

  • Cut the label off with scissors. Do not rip it off.
  • Do not allow your Jewellery to come into contact with perfume, chemicals, chlorine, lotions etc.
  • Do not shower or swim with your jewellery on.  
  • Do not place all your jewellery in one box or bag as it will scratch. Keep every piece of jewellery in a completely separate bag or box.
  • Store in a dry place.
  • Do not use cleaning dips. Clean with a cotton bud or soft dry cloth only.

 

 9CT & 18CT Gold Jewellery Warranty  Your Lilywho 9ct or 18ct Gold Jewellery piece comes with a 1 year warranty. The warranty covers a repair or replacement for damages or manufacturing defects. 

Please be aware that this guarantee does not cover any damages arising from the following:

  • Improper use of the jewellery 
  • Improper storage of the jewellery 
  • Wear and tear 
  • Jewellery which has been cleaned with any sort of cleaning product
  • Broken chains

Contact us at info@lilywho.com for more information

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