Privacy Policy

Introduction

The lilywho websites Lilywho.ie & Lilywho.com are registered in Ireland under the company number SC18475 and have it's registered office at Unit 1.01 First Floor, Southgate, Dublin Road, Drogheda, Co Meath, Ireland.

This privacy and cookie policy (the "Policy") together with the Website terms and conditions of use and any other documents referred to in it sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. This Policy only covers our Website and does not extend to links to other sites within our Website. If you continue to use our Website this indicates to us that you consent to the Policy.

Lilywho is committed to protecting and respecting your privacy.

In this Policy, when we refer to "you", we are referring to you, as the person or entity accessing, viewing and/or using the Website. Any reference to "we", "our", "us" is a reference to Lilywho Ltd

We may collect and process the following data about you:

• The information that we collect and which you voluntarily submit to us. You may do so through a wide variety of means, including by email, submitting information through our Website (for example in signing up to our latest offers and news, entering a prize draw, creating or updating an account on our site, submitting posts and comments via our corporate presence on social media platforms (such as Facebook or Twitter), through our Website's discussion forums or through product reviews). This information includes any personal details you type and submit for example your name, email address, postal address, date of birth and telephone number, your passwords and preferred user names, contact details, account details, details of friends and relatives, your preferences, interests and details of any complaints you may have (and including any other information provided at the time of joining our mailing list, entering competitions or prize draws, and purchasing goods or services);
• details of goods and services purchased whilst using our Website and fulfilment of your orders including the time and date of purchase, the goods you purchase from us and delivery addresses you use;
• if you contact us, we may keep a record of that correspondence or call;
• details of your visits to our Website including, but not limited to, how you access it, and how you use it, HTTP protocol elements, search terms, HTTP cookies, traffic data, location data, weblogs and other communication data. A lot of this data is collected by cookies used on our Website, details of which are noted below in the "Cookies" section; and
• the information we collect via the Website may also include your unique identifying code or IP address: this is the individual identification number that is assigned to your computer when it is connected to the Internet and operating system browser.

Cookies

WHAT IS A COOKIE?

A cookie is a small file of letters and numbers that we may store on your browser or the hard drive of your computer or device, including mobile or handheld device (such as a smart phone or tablet), as you browse our Website. Once set, it can be accessed by our Website. It's not harmful to your computer, mobile phone or other device like a virus or other malicious code.

HOW DO WE USE COOKIES?

We use cookies to distinguish you from other users of our Website. This helps us to provide you with a good experience when you browse our Website and also allows us to improve our Website.

We only collect information we feel is essential for you to use our Website efficiently and to improve services for you, for example:

• for technical purposes essential to the effective operation of the Website;
• enabling a service to recognise your device so you don’t have to give the same information several times during one task;
• measuring how many people are using the Website, to ensure there is enough capacity for the Website to operate at a reasonable speed;
• completion and support of the current activity being undertaken by the user, for example previously viewed pages or products;
• monitoring the success of campaigns and competitions;
• website and system administration, for example, tracking the number of website users for marketing purposes;
• remembering pages viewed;
• monitoring your journey around the website which helps us improve navigation and ease of access to popular pages; and
• remembering items you have saved to your basket on a previous visit to the Website, including where the browser has been closed and a new session has begun.

TYPES OF COOKIES USED

Our Website uses the following types of cookie each of which has its own specific lifetime:

• First Party Session cookie – this type of cookie is set directly by us and may only last until you close your browser. This allows websites to link the actions of a user during a browser session so that the website is able to store certain information whilst the user is browsing the website.
• First Party Persistent cookie- this type of cookie is set directly by us and lasts for longer, for example, to enable a website to recognise you when you return to them. It is stored on a users' device in between browser sessions and allows the preferences or actions of the user across a site (or in some cases across different websites) to be remembered.
• Third party cookies – these are cookies that are not set by Lilywho but are instead set by a third party. Online advertising is a common example that often uses third party cookies.

 

Browser Settings

You may choose to try and block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our Website and on average your browsing experience will change. It may become less interactive, less personal to you, contain more error messages and certain websites will not work at all. Our website is designed to use cookies so it may be affected by some or all of the issues set out above, as well as others not listed here. In particular, your shopping experience on our Website will be limited to browsing and searching, you won’t be able to add products to your basket or buy them.

WHERE WE STORE YOUR PERSONAL DATA

The information which we collect about you will be stored on the following servers depending upon which of our Websites you are accessing:

lilywho.com: a Irish based secure server; and

Unfortunately, the transmission of information via the internet is not completely secure and although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our Website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

USES MADE OF THE INFORMATION

We use information held about you in the following ways:

• to administer and monitor our Website, to improve our Website and to help you use the Website;
• to personalise our Website to you and the things you may like, dislike or be interested in;
• to ensure that content on the Website is presented in the most effective manner for users;
• to provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes. We will use the information you provide to us to personalise these communications to you and particular things you may like, dislike or be interested in;
• to carry out our obligations arising from any contracts entered into between you and us;
• to notify you about changes to our goods and / or services;
• to process your payments for goods and services purchased;
• to keep records of purchases, sales or other transactions for the purpose of ensuring that the requisite payments and deliveries are made or services provided in respect of those transactions, and to make financial or management forecasts to assist us in conducting our business activities (we don’t hold or take any payment details, this is all undertaken by a 3rd party payment gateway);
• to allow us to contact you in relation to campaigns and promotions and to monitor the success of such campaigns and promotions where you have consented to be contacted for such purposes;
• to allow us to contact you in relation to competitions and prize draws, to process your entry to our competitions/prize draws and to fulfil our obligation under the competition/ prize draw terms and conditions;
• for the purpose of advertising or marketing our business, our good and services and promoting our public relations in connection with our business, goods and services;
• to carry out analysis of sales processed through the Website and specific products which have been frequently viewed on the Website for marketing and business development purposes;
• to respond to any questions, suggestions or complaints you have raised with us or any social media posts or comments you make where these are made direct to us or in the public domain; and
• to carry out administrative tasks and research and statistical analysis in relation to customer surveys and research.

If you do not want us to use your data in this way, please contact us using the contact details provided in the 'Contact Us' section below.

DISCLOSURE OF YOUR INFORMATION

We may disclose information about you to law enforcement officials in the investigation of any alleged unlawful activities by you. We may also be required to disclose information to a court or regulatory body when required to do so by law.

We may also share your information with our service providers (to help manage the Website and provide services, including, marketing and market research, processing online purchases, delivery companies and our designers and manufacturers) and with any person or organisation (and their advisers) who might take over the services provided by the Website to allow them to prepare for taking over (after that, we may also allow that person or organisation to use and share your information on the same basis as us).

If you make a post on the Website, we may share your username, and any information you include in your post with other users of the Website, for example this would include any posts or comments which you make via on Website's blog or any similar post or comment.

YOUR RIGHTS

You may ask us to stop sending you postal correspondence that we believe may be of interest to you by contacting us using the details provided in the 'Contact Us' section below.

Should you wish us to stop sending you email correspondence, please click 'unsubscribe' on the most recently received email. In the event that you continue to receive email correspondence from us after selecting the 'unsubscribe' option, please contact us using the contact details provided in the 'Contact Us' section below.

Where you ask us to stop sending you correspondence through either our postal mailing list or our email mailing list we shall take reasonable steps to remove your details from both our postal and email mailing lists. However, in the event that you continue to receive correspondence through one of these mailing lists, please contact us using the contact details provided in the 'Contact Us' section below.

The Website may, from time to time, contain links to and from other websites (for example, YouTube, social media sites such as Facebook and Twitter). If you follow a link to any of these other websites, please note that these websites have their own privacy and cookie policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

ACCESS TO INFORMATION

You have the right to request a copy of personal information that we hold about you. To do this, simply write to Data Controller, Lilywho, Unit 1.01 First Floor, Southgate, Dublin Road, Drogheda, Ireland.

Should we be prevented from disclosing your personal information, reasons will be given for the refusal. We may also request that you provide further information and identification to enable your request to be processed.

 

CHANGES TO OUR PRIVACY POLICY

We may change this policy from time to time. Any changes we may make to our privacy and cookie policy in the future will be posted on our Website. That way you can check to see if you are happy with our policy before proceeding further. Entering our Website will constitute acceptance, whether or not you choose to review these changes. Please look out for notices in future when you are using our Website.

CONTACT US

If you need to contact us for any reason regarding this policy, including the collection and / or use of your personal data, or as otherwise indicated in any section of this policy, our contact details are as follows:

• Address: Data Controller, Lilywho, Unit 20, The Mill, Newtown Link Road, Greenhills, Drogheda, Co Louth, A92CD3D, Ireland.
• Email: info@lilywho.com